UBA deploys new IT Platform; “Finacle 10x” | Independent Newspapers Limited
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Business, Maritime

UBA deploys new IT Platform; “Finacle 10x”

Posted: Apr 10, 2015 at 1:10 am   /   by   /   comments (0)

Customers of United Bank for Africa (UBA) Plc are set to experience new levels of superior banking services following the deployment of a new and  improved IT platform; “Finacle 10x” on April 06, 2015.

The new IT platform will enable customers carry out quick, efficient and secure services via the bank’s e-platforms such as internet banking, mobile banking. It  also improves the uptime period on the bank’s e-Channels like the POS machines and ATMs.

“We embarked on this major upgrade of our systems to simplify our processes and significantly improve the customer experience across all channels including e-channels like smart phones, tablets, phablets, laptops and desktops. UBA customers can now enjoy faster, richer and more secured services on these channels using our internet banking application ‘U-Direct’ and our mobile banking application ‘U-Mobile’. We have also made these applications more accessible by providing a seamless, self-service enrolment process.” said Phillips Oduoza, GMD/CEO, UBA Plc.

Finacle 10x, is the very latest generation of banking applications developed by Infosys, the world’s leading developer of banking applications, delivering a whole new set of offerings including enhanced treasury and advanced e-banking solutions.

“The system will enhance our multi-country operations by facilitating new levels of process integration across our diverse African footprint spanning 19 African countries, enable rapid innovation and expand our capacity to offer a comprehensive set of products to meet the specific requirements of different segments of our diverse customer base.” said Kennedy Uzoka, DMD/CEO UBA Africa.

The new platform will improve all segments of the bank’s operations including; retail, trade and corporate banking, deposits and loans management, product development and enhance customer information management.

Also speaking on the successful systems upgrade, Rasheed Adegoke, Director, Group Information Technology, UBA, said “Innovation and cutting edge technology will continue to shape banking operations in the increasingly competitive banking industry. Our new IT platform will enable us be at the forefront of innovation and efficiency in the banking industry, and position UBA for global competitiveness.”.

In deploying Finacle 10x, UBA has warned customers to watch out for phishing emails, stating that it will never contact customers by e-mail to change or confirm their data. Customers are urged not to respond to any purported e-mails from UBA requesting the confirmation of their bank details.

“All customer details will remain the same after the upgrade, therefore we have no reason to ask for updates to personal details from our customers and certainly not via email.” maintained Mr. Adegoke

United Bank for Africa is a highly diversified financial services provider and one of the largest financial institutions in Africa, with business offices in New York, Paris and London.

The UBA Group has operation across 22 countries spanning 19 African countries, New York, London and Paris. UBA has a strong retail penetration across the African continent with more than 8 million customers who enjoy a bouquet of products and services tailored to meet their different financial needs and backed by a cutting edge e-banking platform that offers secured and convenient online banking services.