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Satellite Television Sector

Posted: Apr 4, 2016 at 2:20 am   /   by   /   comments (0)

One of the difficult sectors is the satellite television sector. The major player, which has monopolised the sector for years now have always been found wanting. From under-crediting consumers for what they pay for to poor or lack of transmission, Multichoice Nigeria Ltd, franchise owners of DSTV, had abused consumers for far too long.

While this poor service delivery cannot be said to have been stopped totally, the council’s intervention based on Mrs Atoki’s directive has continued to jolt DSTV to its responsibilities.

The council instituted a strong investigation against DSTV and found it culpable of consumer abuses and apparent failure to meet up with its mandates.
The council issued far reaching orders to Multichoice, including suspension of service when consumers are away, release of free to air channels, even when subscription expires and compensation across board to consumers for lost viewing time.

It also mandated the company to reasonably spread popular sports channels, amongst others, and introduce local toll-free lines.

While a number of these recommendations have been met, the council is working hard to enforce the rest despite DSTV’s tough stance.