Customers Flood FCT Banks With Complaints Over BVN Registration | Independent Newspapers Limited
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Customers Flood FCT Banks With Complaints Over BVN Registration

Posted: Nov 7, 2015 at 7:36 am   /   by   /   comments (0)

Many customers, who tried to transact businesses at the commercial banks in the Federal Capital Territory (FCT) on Friday, went home disappointed.

Some of them of their inability to transact businesses with their accounts, after enrolling in the Bank Verification Number (BVN).

Our correspondent who visited some banks in the FCT witnessed high turnout of customers in some of the banks with complaints on the BVN registration process.

Some of the banks visited include Diamond bank, First Bank of Nigeria Plc, United Bank for Africa (UBA), Guarantee Trust Bank and Eco Bank.

At Diamond Bank branch in Area 3, over 70 customers were seen on the queue, many of them with complaints associated with the BVN.

A customer, Mrs Agnes Desmond, said that she registered for BVN at a branch in Diamond bank since 2014 and was given a number which she took to her other bank accounts.

She said: “I just received my salary and I went to an ATM to withdraw some money only to discover that my account was temporarily frozen by the bank.

“ I came to the bank this morning and an official of the bank asked me to tender my BVN which I did.

‘’After this, the official told me that I cannot withdraw from my account until Monday.”

Another customer at the bank, Miss Catherine Bako, said she registered for the BVN in another bank and submitted her number to Diamond bank.

She also complained of her challenge in making withdrawal with her BVN.

Bako said, “ The only money I had was the one I used to come to the bank hoping to withdraw from the bank.

‘’Surprisingly, when I tried to make withdrawal, I was told I had issues with my BVN.

“The bank has to do something about this because I cannot even afford to leave the bank right now because I have no money to transport myself back to Nyanya where I reside.

“There are only two officials attending to customers and the process is so slow that I do not think they will be able to attend to everyone here today

A UBA customer, Kingsley Adejo, said that he did not receive any notification from the bank indicating failure in her BVN registration only for the bank to freeze his account.

According to Adejo, the banks are supposed to notify customers, either by way of text or e-mails that their BVN registration is not successful before freezing the customer’s account.

Miss Erica Akpan, another customer at the First Bank, Area 3, said she was not happy with the reception by the officials of the bank.

She said the manner at which the officials attended to their customers was unprofessional, adding that they needed more training on BVN and customer service.

“My experience at the bank was not pleasant at all, because the staff (worker) that spoke to me was very rude. I also do not think they are well informed about the BVN process.

“A lot of these officials are not well informed and if they do not understand BVN and its process, they have the tendency of giving false information to customers,’’ Akpan said.

However, some officials of the banks who spoke to NAN on anonymity said they did not anticipate the crowd witnessed at the banks.

They said that outside some technicalities which were always associated with computers, most of the issues on BVN were due to inconsistent information by customers.

An official at the Diamond Bank, who preferred anonymity, also complained about the attitude of customers on BVN registration.

He said, ‘’These customers have ample time to do and verify their BVN before today; so I am surprised to see the crowd today.”

The official said that most of the customers at the bank had issues with the BVN registration because the information they submitted for the BVN did not tally with that in their system.

He added that the bank would, however, attend to all the customers and rectify whatever issues they had with their accounts.

Another official at the UBA said that some customers gave dates of their birth for the BVN registration which turned out to be different from the one used in opening their accounts.